Lifelong Learning for a Brighter World

young male professional pointing at a whiteboard while giving a presentation to a male client in a boardroom young male professional pointing at a whiteboard while giving a presentation to a male client in a boardroom

The Essentials

Critical tools for success.

Learn professional skills for success with these focused programs.

Team Essentials Courses


Note: If you are planning to use these courses as electives in the Business Administration Diploma , please contact us for academic values. 

ESS 798 Meetings that Make a Difference (0.5 days)

How do you think most people describe the typical meeting they attend in your organization? In many organizations, you would expect comments like "What a waste of time...", "I wonder how I can get out of this meeting...", or "What on earth did that accomplish?" Learn how to turn boring, wasteful, unproductive meetings into dynamic, engaging, productive experiences that engage people fully and produce results. This highly interactive course will provide practical advice and easy-to-use tools and processes that will make people want to attend your meetings

ESS 800 Dealing with Difficult People (0.5 day)

Throughout our workday we interact with a variety of people. Whether they are customers or managers, employees or peers, some people can be difficult.  How we handle these people and the difficulty they cause will determine either a positive or negative outcome for us—and for them. Get equipped with a variety of techniques to manage the emotional upheaval triggered by difficult behaviours. Tools and strategies are also offered to enable the participants to deal with difficult people face-to-face. Since many of us avoid speaking up because we don’t know what to say, an opportunity will be given to prepare the actual words with which to address a variety of difficult behaviours.

Instructors: Laura Cole

ESS 805 Unconscious Bias: How We Make Decisions - NEW! (0.5 Days)

Our behaviour is impacted by the assumptions, biases and stereotypes (positive and negative) that exist in our subconscious. We tend to believe that we are seeing everything in its complete form, however, it’s not possible for us to see the world as it is. Instead, we see the world through the lens of our experiences, biases and various identity factors. As a result, the assumptions we hold shape the decisions that we make, but these decisions may be creating unequal outcomes for our employees. For leaders, it is important to be aware of how our experiences, influenced by intersecting factors, can influence the way in which we communicate, how we approach and resolve conflict and ultimately how we lead. This course presents an introduction to unconscious bias and provides strategies to challenge our assumptions, improve our policies and create an inclusive workplace.

Instructors: Heather MacNeil

ESS 807 Strengthening Communications with True Colors* (1 day)

True Colors™ is an internationally renowned model for understanding yourself and others based on one's personality temperament. The model uses four colors: Orange, Green, Blue and Gold to differentiate the four central personality styles. Everyone possesses a combination of the colors; yet one of the colors is usually the most dominant. By gaining an understanding of the different colors and becoming aware of your own dominant color, you can strengthen your communication approach with others and adapt your style if needed to help maximize positive results. This insightful tool is easy to remember and has application in a wide range of personal and professional situations. Participants will have the opportunity to practice applying strategies in a variety of communication scenarios during the session.

Instructors: Linda Spence

ESS 809 Gender-Inclusive Communication & Collaboration (1 Day)

In this course, we recognize the significance of gender diversity training but go beyond it to become gender-inclusive. First, we distinguish between the biological-driven aspects of our behavior from the socially and culturally entrenched ones, likening it to an iceberg. Next, using organizational studies and through interactive learning activities, we examine the interplay in how gender shapes the workplace and its organizational culture, from our communication patterns, perceptions of hierarchy and power, to our networking, collaboration and leadership styles. Then, we use various insights from researchers, organizational development experts and thought leaders to showcase workplaces that are more gender-diverse and gender-inclusive in their culture and decision-making. As a key learning outcome and takeaway, learners will be given a diagnostic tool that can help assess the relative gender inclusion at their workplace and learn strategies to help create more gender-inclusive workplaces.

Instructors: Nitin Deckha

ESS 810 Navigating Change for Success (1 day)

Change is a reality in both business and personal life.  Your reaction to change - increased stress or optimism, anxiety or excitement, can establish a path that makes the transitions relatively easy or riddled with challenges. Gain an understanding of change theory to better understand its effects on an organization and individuals.  Strategies will be presented to enable participants to effectively navigate change resulting in a healthier, more balanced and productive attitude that can be applied in both work and personal situations. Please note that Navigating Change for Success (ESS 810) and Leading Change for Success (ESS 812) are similar courses. Individuals should not take both courses.  Leading Change is for supervisors, managers and project leaders.  Navigating Change is for individual contributors in non-supervisory roles.

ESS 812 Leading Change for Success (1 day)

Change is a constant reality in today’s organizations, yet the vast majority of change initiatives fail. These failures can almost always be traced back to a lack of effective change leadership. Learn why change efforts typically fail and how enhance your own ability to provide change leadership that instead drives success. Learn strategies to bring each stakeholder group aboard the change journey. Attention will be given to collaborating with all stakeholders, including sponsors, individual team members, and also those who are affected by change but have little influence. Establish a new vision for the way you provide change leadership, incorporating the presented strategies to effectively lead change for success. Develop an individual action plan to provide change leadership for a current or upcoming change initiative in which you must lead the way. Please note that Leading Change for Success (ESS 812) and Navigating Change for Success (ESS 810) are similar courses. Individuals should not take both courses. Leading Change is for supervisors, managers and project leaders. Navigating Change is for individual contributors in non-supervisory roles.

ESS 819 Intrapreneurship: The Innovator Within (1 Days)

This one-day course introduces participants to concepts associated with identifying opportunities and solving problems using imagination, creativity, innovation and intrapreneurship within the confines of existing organizations. Tools, techniques and frameworks are provided to equip attendees with the competencies necessary implement/advance new product/service/process changes in their respective organizations.

ESS 821 Leading Millennials - NEW! (0.5 Days)

In an environment in which 40% of the workforce is comprised of Millennials, and disruption of industry, product, and process is constant and unrelenting, understanding and learning how to lead this generation has become an integral part of organizations’ people strategy. This course presents a framework for practices that support the recruitment and retention of Millennials. A look at the Millennial experience and the unique attributes of this generation are examined, and the impact on recruitment, engagement and retention strategies are explored. Leadership that understands how to attract, recruit and retain top talent for the future is essential for thriving in a culture of disruption and change.

Instructors: Jennifer Hagen

ESS 834 Giving & Receiving Constructive Feedback (1 day)

Interested in honing your verbal delivery skills and your ability to really hear and process feedback?  Typically one of the most dreaded interpersonal interactions we face, this course is packed with interaction and practical techniques for both the "giver" and "receiver" of constructive feedback.  Learn how to remove or minimize the fear that surrounds this common and often stressful communication necessity.

Instructors: Laura Cole

ESS 871 Building High-Performance Teams (2 days)

Teams and committees are often formed to handle anything from planning workplace social events to implementation of multi-faceted systems.  Unleash the full potential of your organization through the principles addressed in this popular and highly-interactive course.  You'll find out when team development is appropriate and how to adopt effective team-based structures and methods of working.  Discover how to set team goals, how to foster a motivating team environment and how to diagnose team performance problems.  Prepare to turn your organization into a dynamic work environment where work teams are a vital component.

ESS 877 Negotiation Skills (1 day)

Negotiation is the art and science of securing agreements between two or more interdependent parties.  It can be very difficult to do well. Even the most experienced negotiators often fall prey to common biases and errors in judgment. The purpose of this course is to help you understand the theory and process of effective negotiations. The best way to learn negotiation skills and actually internalize them is to negotiate in a setting where insight is offered, feedback is plentiful, personal reflection is encouraged, and careful analysis is required. Therefore, the course relies primarily on “hands on” learning to help participants understand the negotiating process and their own strengths and weaknesses. Note: This course is intended for general business situations.

ESS 899 Conflict Resolution in the Workplace (1 day)

This one-day course will assist you in understanding your individual style of conflict resolution and both the positive and negative impacts of your style in managing conflict effectively. Discuss why conflict happens in the work setting, and discover practical tips for managing conflict. You will also learn about constructive routes to communication and agreement, consider your own ways for dealing with conflict and practice various ways of communicating more effectively.

ESS 903 Managing in a Unionized Environment - NEW! (1 Days)

Managing in a unionized environment can be a complex and overwhelming experience for many organizational leaders. Regular changes to labour laws, human rights codes, governance frameworks, policies, and collective agreements can increase workplace anxiety and impact the effectiveness of daily operations for managers and unionized employees. This informative and practical course is designed for supervisors and frontline leaders across diverse industries who are responsible for leading and managing teams within unionized settings. In this course, participants will acquire an understanding of the legal framework within which unions operate including labour relations and collective agreements. Through a combination of lecture, discussions, group activities, and case studies, the following will be explored: the history and origin of unions in Canada, progressive discipline, performance management, grievances, and arbitration procedures. By understanding the foundation of labour relations, supervisors and frontline leaders will be enabled to apply consistent approaches to managing in a unionized environment. Such expertise will ultimately lead to an increase in employee engagement.

ESS 904 Influencing Others with Confidence and Success - NEW! (0.5 Days)

Work is increasingly complex. More and more we are asked to collaborate with multiple colleagues and stakeholders, other teams and diverse partner organizations. Because of this highly matrixed interconnectivity, autonomy and authority aren’t a given. In these situations, success is often tied to our ability to influence direction and decisions while maintaining effective and positive working relationships. To be an effective and successful influencer, one needs to be able to compellingly communicate the issue and link it to outcomes, all the while appreciating the perspectives and priorities of the other stakeholders and team members.

Instructors: Lori Stephenson

ESS 905 Remote Work – Strategies for Efficiency - NEW! (0.5 Days)

Remote work is here to stay. The good news is working remotely can be productive, effective, and convenient. To achieve this, we need to be prepared, which means thinking beyond technology. Remote work involves structure, clear goals, and strong communication practices. Virtual teamwork, collaboration, and meetings all benefit from a deliberate effort to create engagement and accountability. In addition to these strategies, working remotely means setting clear boundaries to support a healthy work-life balance.

ESS 906 How to Pick Up the Pieces – Leadership, Motivation, and Gratitude in Action - NEW! (0.5 Days)

The “How to Pick Up the Pieces – Leadership, Motivation, and Gratitude in Action” program has been designed to support those with the responsibility to inspire others through unforeseen change, crisis, or disruptive transitions in their personal or professional work environment. As an example, the world has come to a stand-still with Covid-19 and created uncertainty that we must all learn to grow from. How do we do this? This course guides a participant to re-center themselves and define how they will “show up” to lead others, how to hit the mark on what truly motivates people, and how to better understand the power of gratitude to inspire continuous improvement and growth. This is a course for persons from all backgrounds and demographics, regardless of job title. When difficult things happen to good people, it requires everyone to find the leader within.

* Students must enrol at least two weeks before the start date to allow time for an online assessment to be completed prior to the course