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BUS 847 - Principles and Practices of Supervision C21

Academic Credit Value:
3 units
Course Delivery Mode:
Online
Hours of Study:
39 hours
Course Prerequisite(s):
N/A
Course Anti-requisite(s):
N/A
Instructor Name:
Patsy Marshall
Course Dates:
05/03/2021 - 07/25/2021



Required Course Materials:
Supervision: Concepts and Skill-Building. 10th edition. Samuel C. Certo. McGraw-Hill Education.
Optional Course Materials:
N/A
Course Description:
This course is designed to develop and improve the supervisory skills necessary for achieving increased productivity by effectively managing allocated human resources. Topics include motivation, delegation, leadership style, implementing change, setting and achieving standards and performance management. The emphasis of this course is on practical skills, supported by academic theory and research. The assignments and exercises will also support the development of monitoring, and staff development skills. 
Learning Outcomes:

Upon completion of this course, learners will explore: 

1. What are the relevant features of the applied behavioural science approach to leadership, supervision and management? 

2. How and when can management evaluate individual and group strengths - assign staff and organize teams? 

3. Which circumstances and priorities support the use of Situational Leadership techniques for motivation and communication? 

4. How does a leader identify a personal approach or "default style" for supervising - what are the opportunities for growth?

5. When planning effective performance appraisals, what data should be used, how is evidence used to support decisions? 

Course Evaluation

The final grade is calculated based on the following components: 

  • Participation: Weekly Discussion Forums (20%)
  • Assignment 1 - Professional Development Plan/ SMART Goals (15%) - Individual
  • Assignment 2 - Case Study (10%) - Individual
  • Assignment 3 - Case Study (10%) - Individual
  • Assignment 4 - Case Study (10%) - Individual
  • Assignment 5 - Comprehensive Final Project (35%) - Team 
Course Format:

This course is designed to present the fundamental concepts and theories in supervision and business to promote the application to the workplace and professional practice. Course activities will include instructor presentations, required readings, and experiential learning activities (ie. case studies, group discussions, projects, etc). 

This course emphasizes active student participation through weekly online discussion boards. It is expected that students will read the assigned chapters as per the weekly requirements. 

Assignment Submission:
Course assignments are submitted to the appropriate A2L Assignment folder by the specified due date
Late Coursework:
Late assignments will be subject to a 2% per day late penalty (includes weekends and holidays) for up to seven (7) days. After this date, no assignments will be accepted and a grade of zero (0) will be applied.  Extensions for course work must be approved by the instructor before the due date (see Academic Regulations below), and will be granted for illness or emergencies only. Students may be asked to submit supporting documentation for an extension request. 

Policy & Procedures:

Academic Regulations (Attendance, Coursework, Tests/Exams):
In accordance to McMaster University’s General Academic Regulations, “it is imperative that students make every effort to meet the originally scheduled course requirements and it is a student’s responsibility to write examinations as scheduled.” Therefore, all students are expected to attend and complete the specific course requirements (i.e. attendance, assignments, and tests/exams) listed in the course outline on or by the date specified. Students who need to arrange for coursework accommodation, as a result of medical, personal or family reasons, must contact the course instructor within 48 hours days of the originally scheduled due date. It is the student’s responsibility to contact the Program Manager to discuss accommodations and procedures related to deferred tests and/or examinations within 48 hours days of the originally scheduled test/exam, as per policy. Failure to contact the course instructor, in the case of missed coursework, or the Program Manager, in the case of a missed test/examination, within the specified 48-hour day window will result in a grade of zero (0) on the coursework/exam and no further consideration will be granted.

*Note: Supporting documentation will be required but will not ensure approval of accommodation(s).
Academic Integrity
You are expected to exhibit honesty and use ethical behaviour in all aspects of the learning process. Academic credentials you earn are rooted in principles of honesty and academic integrity. Academic dishonesty is to knowingly act or fail to act in a way that results or could result in unearned academic credit or advantage. This behaviour can result in serious consequences, e.g. the grade of zero on an assignment, loss of credit with a notation on the transcript (notation reads: “Grade of F assigned for academic dishonesty”), and/or suspension or expulsion from the university.

It is your responsibility to understand what constitutes academic dishonesty. For information on the various types of academic dishonesty please refer to the Academic Integrity Policy, located at http://www.mcmaster.ca/academicintegrity/

The following illustrates only three forms of academic dishonesty:
  1. Plagiarism, e.g. the submission of work that is not one’s own or for which other credit has been obtained.
  2. Improper collaboration in-group work.
  3. Copying or using unauthorized aids in tests and examinations.
Academic Accommodations:

ACADEMIC ACCOMMODATION OF STUDENTS WITH DISABILITIES

Students with disabilities who require academic accommodation must contact Student Accessibility Services (SAS) at 905-525-9140 ext. 28652 or sas@mcmaster.ca  to make arrangements with a Program Coordinator. For further information, consult McMaster University’s Academic Accommodation of Students with Disabilities policy.

Academic Accommodation for Religious, Indigenous or Spiritual Observances (RISO)

Students requiring academic accommodation based on religious, indigenous or spiritual observances should follow the procedures set out in the RISO policy. Students will need to contact their instructors as soon as possible to make alternative arrangements for classes, assignments, and other coursework. It is the student’s responsibility to contact McMaster Continuing Education to discuss accommodations related to examinations. (if applicable)

On-line Elements:

Conduct Expectations:

As a McMaster student, you have the right to experience, and the responsibility to demonstrate, respectful and dignified interactions within all of our living, learning and working communities. These expectations are described in the Code of Student Rights & Responsibilities (the “Code”). All students share the responsibility of maintaining a positive environment for the academic and personal growth of all McMaster community members, whether in-person or online.

It is essential that students be mindful of their interactions online, as the Code remains in effect in virtual learning environments. The Code applies to any interactions that adversely affect, disrupt, or interfere with reasonable participation in University activities. Student disruptions or behaviours that interfere with university functions on online platforms (e.g. use of Avenue 2 Learn, WebEx or Zoom for delivery), will be taken very seriously and will be investigated. Outcomes may include restriction or removal of the involved students’ access to these platforms.

Copyright and Recording:

Students are advised that lectures, demonstrations, performances, and any other course material provided by an instructor include copyright protected works. The Copyright Act and copyright law protect every original literary, dramatic, musical and artistic work, including lectures by University instructors.

The recording of lectures, tutorials, or other methods of instruction may occur during a course. Recording may be done by either the instructor for the purpose of authorized distribution, or by a student for the purpose of personal study. Students who wish to record sessions need to acquire permission from the instructor. Students should be aware that their voice and/or image may be recorded by others during the class. Please speak with the instructor if this is a concern for you.

Turnitin.com:
In this course, we will be using a web-based service (Turnitin.com) to reveal plagiarism. Students will be expected to submit their work electronically to Turnitin.com and in hard copy so that it can be checked for academic dishonesty. Students who do not wish to submit their work to Turnitin.com must still submit a copy to the instructor. No penalty will be assigned to a student who does not submit work to Turnitin.com. All submitted work is subject to normal verification that standards of academic integrity have been upheld (e.g., on-line search, etc.). To see the Turnitin.com Policy, please go to McMaster Academic Integrity Policy.
Course Changes:

The instructor reserves the right to modify elements of the course and will notify students accordingly.

Extreme Circumstances:

The University reserves the right to change the dates and deadlines for any or all courses in extreme circumstances (e.g., severe weather, labour disruptions, etc.). Changes will be communicated through regular McMaster communication channels, such as McMaster Daily News, A2L and/or McMaster email.

Course Withdrawal Policy:

Policies related to dropping a course and course withdrawals are posted to the Centre for Continuing Education’s program webpage, FAQs & Policies (https://www.mcmastercce.ca/cce-policies#Dropping).

Storm Closure Policy:
In the event of inclement weather, the Centre for Continuing Education will abide by the University’s Storm Closure Policy: https://www.mcmaster.ca/policy/Employee/storm_emergency_policy.pdf, and will only close if the University is closed. All in-class courses, exams and room bookings by internal and external clients will be cancelled if the Centre for Continuing Education is closed. On-line courses will take place as scheduled.
Grading Scale:
Grade Equivalent
Grade Point
Equivalent Percentages
A+ 12 90-100
A 11 85-89
A- 10 80-84
B+ 9 77-79
B 8 73-76
B- 7 70-72
C+ 6 67-69
C 5 63-66
C- 4 60-62
D+ 3 57-59
D 2 53-56
D- 1 50-52
F 0 0-49
Course Schedule:

Week

Topic

Assessments

Readings / Resources

1

The Role of Supervision in the Workplace

Online Discussion Forum

Chapter 1 - Tradition and

Contemporary Trends

 

PLUS

 

McMaster's Academic

Integrity Video

 

Any Assigned readings posted in A2L for related week

2

Setting Goals, SMART Goals, Making Plans, Improving Costs

Online Discussion Forum

 

Assignment 1 - Part 1

 

Submit via A2L Dropbox

 

Weight 7.5%

Chapter 6 - Reaching Goals: Plans and Controls

 

PLUS

Any Assigned readings posted in A2L for related week

3

Problem Solving, Decision Making and Creativity

Online Discussion Forum

Chapter 8 - Problem Solving, Decision Making, and Creativity

 

PLUS

Any Assigned readings posted in A2L for related week

4

Organizational Structure and Authority

Online Discussion Forum

 

Chapter 7 - Organizing and

Authority

 

PLUS

Any Assigned readings posted in A2L for related

week

 

5

Staffing / Training and Development

Online Discussion Forum

 

Assignment 2

 

Submit via A2L Dropbox

 

Weight 10%

Chapter 15 - Selecting

Employees

 

Chapter 16 - Providing

Orientation and Training

 

PLUS

Any Assigned readings posted in A2L for related

week

6

Leadership Skills, Styles and Qualities

Online Discussion Forum

Chapter 2 - The Supervisor as a Leader

 

PLUS

Any Assigned readings posted in A2L for related

week

7

Effective Communication

Online Discussion Forum

 

Assignment 3

 

Submit via A2L Dropbox

 

Weight 10%

 

Chapter 10 - Communication: Theory and Modern Media

 

PLUS

Any Assigned readings posted in A2L for related

week

8

Managing Employee Behavior, Counseling and Discipline / Managing Time and Stress

Online Discussion Forum

 

Chapter 12 - Problem Employees: Counseling and Discipline

 

Chapter 13 - Managing

Time and Stress

 

PLUS

Any Assigned readings posted in A2L for related

week

9

Motivation / Organizational Controls and Productivity

Online Discussion Forum

 

Chapter 11 - Motivating

Employees

 

Chapter 9 - Ensuring High

Quality and Productivity

 

PLUS

Any Assigned readings posted in A2L for related

week

10

Appraising Performance

Online Discussion Forum

 

Assignment 4

 

Submit via A2L Dropbox

 

Weight 10%

 

Chapter 17 - Appraising

Performance

 

PLUS

Assigned readings posted in

A2L for related week


11

Team Building / Conflict Management

Online Discussion Forum

 

Assignment 1 - Part 2

 

Submit via A2L Dropbox

 

Weight 7.5%

Chapter 3 - Groups, Teams, and Powerful Meetings

 

Chapter 14 - Managing Conflict, Change, and Politics

 

PLUS

Assigned readings posted in

A2L for related week

12

Diversity in the Workplace / Health and Safety in the

Workplace

Online Discussion Forum

 

Assignment 5

 

Submit via A2L Dropbox

 

Weight 35%

Chapter 5 - Managing

Diversity

 

PLUS

Assigned readings posted in

A2L for related week